Ratings & Performance Policy

Rating Scale (Out of 10)

Ratings are given by clients after project completion on a scale of 1-10. Higher ratings reflect better performance, timeliness, and quality.

1-3

Poor performance / Major issues

4-5

Delayed / Significant issues

6-7

Satisfactory / Minor issues

8-9

Good / On-time delivery

10

Excellent / Exceeded expectations

How Ratings Are Calculated

Ratings are averaged over all completed projects to give a fair overall score. We use a weighted average formula that considers all previous ratings, ensuring that a single project doesn't drastically change your rating. As you complete more projects with high ratings, your overall rating improves gradually.

Formula

New Overall Rating = ( (Old Overall Rating × Number of Previous Projects) + New Project Rating ) / (Number of Previous Projects + 1)

Note: Initial rating starts at 5.0 (neutral) for new contractors with no projects.

Example Calculation

  • Starting Point: Contractor has 3 completed projects with overall rating of 7.0
  • New Project: Client gives rating of 9.0
  • Calculation: New Rating = (7.0 × 3 + 9.0) / 4 = (21 + 9) / 4 = 30 / 4 = 7.5
  • Result: Overall rating improves from 7.0 to 7.5. More high-rated projects will continue to boost the score.

How Ratings Impact Contractors

Ratings are given by clients after project completion and significantly affect future opportunities:

  • Average rating below 5.0 may lead to reduced eligibility for high-value tenders
  • Repeated low ratings (below 4.0) can result in increased scrutiny or temporary restrictions
  • Very low or consistent poor performance may lead to suspension
  • High ratings (above 8.0) unlock premium tenders and better visibility
  • Ratings contribute to overall reputation score, influencing client selections

Penalty Scenarios

  • EMD cheque bounce → Immediate financial penalty and rating deduction of 1.0 point
  • Work abandonment / major delay → Blacklisting for a defined period and rating reset to 1.0 for that project
  • Fraudulent documents / misrepresentation → Permanent blacklisting and account termination
  • Repeated poor performance → Subscription suspension or account disablement after 3 consecutive low ratings (below 4.0)

Transparency & Fairness

  • All ratings are visible to the contractor with detailed feedback
  • Contractors can respond to ratings with comments or dispute unfair reviews (admin reviewed)
  • Extreme ratings (1-3 or 9-10) are reviewed by admin for fairness
  • Ratings contribute to overall contractor reputation score
  • Platform maintains a minimum of 3 ratings before displaying public averages
Register & Maintain High Ratings